Privacy Policy

Yellow Arrows, LLC (“Yellow Arrows”) values and respects your concerns about privacy and the trust you have placed in us. We are committed to ensuring that your privacy is protected. We have developed this Privacy Policy (“Policy”) to help you understand the types of personally-identifiable information we collect on this website, how we may use that information, and with whom we may share it. Our Policy also describes the measures we take to protect the security of the information you provide when using this website. In addition, we describe the choices you can make about how we use the information you provide to us through this website. We tell you how you can update your contact information, remove your name from our mailing list, or answer any questions you may have about our privacy practices.

What types of information do we collect from my use of this website and how do we use the information?
We may collect and use personally identifying information, such as your name, mailing address, email address, telephone number, and/or other information about you to: communicate with you about our services, programs, and events; personalize your experience so we can better respond to your individual needs; provide effective customer service; process transactions; and improve your website experience.  Here are the ways we obtain information about you and the types of information we obtain:

• Information You Voluntarily Submit: Yellow Arrows collects information from different parts of this site. We may collect personally identifying information from you when you respond to a survey, fill out a form, or enroll in our webinars and other training services. We may use the email address you provide to send you occasional company information, news, updates, and related product or service information.

Yellow Arrows also may ask you for personally identifying information at other times, such as if you contact us to ask a question, submit a comment, or report a problem with this site. If you contact us, we may keep a record of that session or correspondence, including a record of your e-mail address. There also may be services on this site that require you to fill out an online form or send us an e-mail message to use these services. Yellow Arrows collects any information that you provide in such circumstances, including any personal information.

• Contact Us Link. If you contact us via our website, we may ask you for information such as your name, address, email address, and phone number so we can respond to your questions or comments. We may retain this information to send future emails related to our services.

Cookies. Like many organizations, we use cookies and log files on our website. Cookies are small text files that websites often store on the computer hard drives of visitors to their sites. A cookie contains a unique code, which is used to recognize your computer when a user of your computer returns to a website that was visited previously. Log files are small text files that websites automatically create when a user visits a site. We use cookies and log files to enhance the online experience of our visitors and to better understand how our site is used. Cookies and log files may tell us, for example, whether you have visited our site before or whether you are a new visitor.

The “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

• Does Yellow Arrows share the information it obtains about me with third parties?
  Yellow Arrows does not sell, trade, or otherwise transfer personal information about you to any third parties for their marketing purposes. We do share this information with trusted vendors we have retained to perform services on our behalf, such as those that assist us in operating our website. These vendors may have their own privacy policies that may apply, but they are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. Non-personally identifiable visitor information may be provided to other parties for our internal marketing, advertising, or other uses.

Yellow Arrows may disclose information it collects through this site when required to do so by a court, regulatory agency, subpoena, law, regulation, or other body of competent jurisdiction and authority, and for administrative and other purposes that Yellow Arrows deems necessary to maintain, service, and improve its products and services and to protect its rights and property. Finally, if you become involved in any violation of security, of our policies, or of any party’s or third party’s rights, Yellow Arrows may release information about you to assist in investigating, resolving, or remediating any such incidents.

How does Yellow Arrows protect personal information?
The security of personal information is a high priority for us. We maintain online and offline safeguards to protect against unauthorized disclosure, use, alteration, and destruction of the personal information in our possession.

Does the Yellow Arrows website contain links to other websites?
Yellow Arrows’ website may occasionally contain links to other websites that operate independently of Yellow Arrows and are not under our control. We provide links to those sites solely for your convenience and information. We encourage users to be aware when they leave our site and to look at the privacy notices for any websites that collect personally identifiable information. Yellow Arrows is not responsible or liable for the content, information, or activities that are provided by those linked sites or for any other use of the sites.

Will I receive email from Yellow Arrows?
We will send you email only if you have provided us with your email address and have asked us to communicate with you.

What if I prefer not to receive communications from Yellow Arrows?
You may always unsubscribe from our emails by emailing us to indicate that you would like to unsubscribe from our mailings. Please email us from the email address we would have on file so we can verify ownership. Email us at abby@yellowarrows.com or carrie@yellowarrows.com to unsubscribe.

How can I update my contact information?
Please email us to indicate that you would want to change the contact information we have for you. Please email us from the email address we would have on file so we can verify ownership.

Email us at abby@yellowarrows.com or carrie@yellowarrows.com to unsubscribe.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

Yellow Arrows reserves the right to change our information practices and the terms of this Policy, and to apply the changed practices to all information we have about you. You should check the page from time to time to ensure you are satisfied with any changes.  If you do not agree with or are not comfortable with any actions described in this Policy, your remedy is to discontinue use of this website.  This Policy is effective from July 1, 2023.

If you have any questions about this Policy or Yellow Arrow’s privacy practices or if you feel that we are not abiding by this Policy, you should contact us immediately via email at abby@yellowarrows.com or carrie@yellowarrows.com.

DATED: July 1, 2023